Effective date: September 2026
Suly Renovations ("we", "us" or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website, request an estimate or otherwise contact us, and how we use, share and protect it. We handle personal information in keeping with Canada's federal private-sector privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
Information you give us
When you request an estimate, send us a message or contact us in another way, we collect the information you choose to provide. This may include:
- your name, email address and phone number;
- the address or general location of your project;
- the service you are interested in, a description of your project and your preferred timing or budget; and
- any other details you include in your message.
Please do not include sensitive information, such as banking, credit card or health details, in the forms on this website.
Information collected automatically
When you submit a form, we record the date and time of the submission, your IP address and your browser's user agent (a short description of your browser and device). We use this technical information to help prevent spam and misuse and to keep our website secure.
If we enable website analytics, we may also collect general information about how visitors use the site, such as the pages viewed, the website that referred you, your approximate location and your device type. We use this information in aggregate to understand which pages are helpful and to improve the site, not to identify you personally.
Cookies
Our website uses a small number of essential cookies, including a session cookie that allows our forms to work securely and helps protect them against misuse. These cookies expire when you close your browser and are not used to track you across other websites. If analytics is enabled, the analytics provider may set its own cookies. You can block or delete cookies in your browser settings, although some features, such as our contact and estimate forms, may not work properly without them.
How we use your information
We use personal information only for the purposes for which it was collected, including to:
- respond to your inquiry and arrange a consultation or site visit;
- prepare estimates and quotes, and carry out the work you ask us to do;
- communicate with you about your project, scheduling and payments;
- keep business records and meet our legal, tax and accounting obligations; and
- protect our website and business against fraud, spam and misuse.
We will not send you marketing messages unless you have agreed to receive them, and you can ask us to stop at any time.
How we share your information
We do not sell, rent or trade your personal information. We share it only when necessary, and only with:
- Service providers who help us run our business, such as our website hosting and email providers. They may use the information only to provide services to us.
- Trades and suppliers working on your project, limited to the details they need to do their part, such as the project address and schedule.
- Authorities or other parties where we are required or permitted to do so by law.
Some of our service providers may store or process information outside Ontario or outside Canada. When that happens, the information may be subject to the laws of those jurisdictions.
How long we keep information
We keep personal information only for as long as we need it for the purposes described in this policy. Inquiries that do not lead to a project are deleted once they are no longer needed to follow up with you. Information about projects we complete is kept for as long as necessary for business, tax and legal record-keeping, and is then securely deleted or destroyed.
How we protect information
We use reasonable physical, organizational and technical safeguards to protect personal information against loss, theft and unauthorized access, use or disclosure. These include password-protected administrative access, limiting access to people who need the information to do their work, and keeping our website software up to date. No method of transmitting or storing information is completely secure, but we take care to protect the information you share with us.
Your rights and choices
Subject to limited exceptions under applicable law, you may ask us to:
- tell you what personal information we hold about you and give you access to it;
- correct information that is inaccurate or incomplete; and
- stop using your information for a particular purpose, subject to legal or contractual restrictions.
To make a request, contact us using the details on our Contact page. We may need to confirm your identity before responding. If you have concerns about how we have handled your personal information, please raise them with us first; you may also contact the Office of the Privacy Commissioner of Canada.
Third-party websites and services
Our website may link to other websites and social media platforms, such as Facebook and Instagram, and may display embedded maps. These services have their own privacy policies, and we are not responsible for how they collect or use information.
Children's privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page, along with its effective date.
Contact us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the details on our Contact page.
